Privacy Policy

1. Introduction

This Privacy Policy sets out how Spark Engineering Services Ltd, trading as MistWorks UK ("we", "us", or "our"), collects, uses, stores, and protects personal data obtained through our website and associated sales platforms.

By using this website and submitting your information, you agree to the terms of this Privacy Policy.

2. Data We Collect

We may collect and process the following types of personal information:

  • Identity data (name, business name, contact person)

  • Contact data (billing address, delivery address, email address, telephone number)

  • Transaction data (details of purchases, order history)

  • Technical data (IP address, browser type, device, cookies)

  • Marketing and communications data (preferences in receiving marketing from us)

3. How We Use Your Data

We use your data to:

  • Process and deliver your orders

  • Manage payments, refunds, and account administration

  • Communicate with you regarding your purchases or support queries

  • Improve our website and service offerings

  • Comply with legal or regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We rely on the following legal grounds for processing your data:

  • Contractual necessity (to fulfill our contract with you)

  • Legal compliance (to meet legal obligations)

  • Legitimate interests (to operate our business and improve our services)

  • Consent (for marketing, where required)

5. Data Sharing and Transfers

We may share your data with:

  • Our payment processors and delivery partners

  • IT and system administration providers

  • Professional advisors (e.g. legal, tax, and accounting)

We do not transfer your personal data outside the UK or EEA unless necessary and with appropriate safeguards in place.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and regulatory obligations.

7. Your Legal Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent (where processing is based on consent)

To exercise your rights, contact us at: info@mistworks.co.uk

8. Cookies

We use cookies to improve user experience and analyze website traffic. You can manage cookie settings in your browser.

9. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

MistWorks UK (a trading name of Spark Engineering Services Ltd)
Email: info@mistworks.co.uk